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Author Topic: Important Information: Support Requests  (Read 738 times)
jbillo
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« on: June 02, 2008, 12:49:26 am »

Please take note of the following requirements when posting a new thread in Support, or adding information to an existing thread.

If you are posting about any problems:
  • Please make sure you are using the latest supported release of XenonMKV, available from http://mkv.jakebillo.com/download.
  • Try and keep all details about the same issue in the same thread.
  • Provide as much detail as possible about your problem. Some good things to include are:
    • The filename or release name. If you don't feel comfortable with posting this in public, please PM or email me (jake at jakebillo dot com) with a link to your post. While I don't condone copyright infringement, I can check NFO information for these files and look into commonly reported specifications with their names.
    • A copy of the application log file. You can find it in log.txt and log_output.txt under the XenonMKV folder. Either post it here, or use a service like PasteBin to upload it. There's a reason the log is created and it's to help troubleshoot issues.
    • Is the problem always present? Does it go away when you try a different file, or do all MKV files give you the same issue?
    • System information and any settings you might have changed - which version of Windows do you have installed? CPU type? Hard drive/scratch folder letters and info?
Posts that contain only a minimum of information will likely not receive a response. I'll try and get to everyone's requests, but it really helps if I can replicate the problem on my development system to fix it.
« Last Edit: July 07, 2008, 12:35:53 am by jbillo » Logged
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